
Client Services Agreement
This Agreement governs the relationship between you (the Client) and ZeonFX (the Company). By opening an account and using our services, you agree to be bound by this Client Services Agreement and our regulatory documentation.
CLIENT SERVICES AGREEMENT
ZeonFX (hereafter the "Company") is a limited liability company incorporated and registered under the laws of ZeonFXl Services Commission of the Saint Lucia, with Company number 8427682-1 and a registered address at CT House, Office 9A, Providence, Mahe, ZeonFXl Services Commission of the Saint Lucia. The Company is authorized and regulated by the ZeonFXl Services Commission of the Republic of Saint Lucia under the license number SD067 for the provision of the investment services specified in this Client Service Agreement (hereafter the "Agreement").
The Client is requested to read the Agreement and make sure it understands the following terms prior accepting the Agreement and use the Company's services.
Scope and Application: This Agreement governs the relationship between the Client and the Company and is electronically executed. The Client is required to accept these terms provided that it has read and agrees with the terms of the Agreement by checking and/or clicking the respective acceptance checkbox during the Online Account Opening Procedure which is further explained below.
For the avoidance of any doubt, this Agreement has the same legal effect and confers the same legal rights upon the parties as if it had been signed. The Client hereby acknowledges and agrees that by completing and submitting the account opening documentation forms of the Company fully agrees to be abide by and bound by the terms set out in this Agreement.
DEFINITIONS:
1. "Account" shall mean a trading account maintained by the Client with the Company;
2. "Applicable Regulations" means the rules of any relevant regulatory authority, the rules of any relevant exchange, and all other applicable laws and rules in force from time to time including among others the Securities Act 2007 as amended, the Anti-Money Laundering Act of 2020 as amended and the Prevention of Terrorism Act 2004 etc.
3. "Client" shall mean the individual person, legal entity or firm being a customer of ZeonFX Ltd;
4. "Company" shall mean ZeonFX a limited liability company incorporated and registered in ZeonFXl Services Commission of the Saint Lucia under Section 72(6) of the ZeonFXl Services Act, with license number 202300197 and registered address at Ground Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia P.O Box 838, Castries, Saint Lucia.
5. "Equity" shall mean the aggregate of (i) the Balance; and (ii) unrealized profit or loss on open positions (after deduction of any Charges and the application of any Spread on closing of a position);
6. "ZeonFXl Instruments" shall mean Contracts for Differences (CFD) on spot Forex, spot precious metals, futures, shares or any other commodities available for trading;
7. "Margin" shall mean the necessary funds so as to open or maintain open positions in a CFD Transaction;
8. "Services" shall mean the services to be provided by the Company under this the Agreement;
9. "Trading Platform" shall mean any online trading platform made available by the Company under the Agreement;
1. SERVICES
1.1 The Company shall carry on business as dealing in securities, whether acting as principal or agent for the following: to make or offer to make an agreement with another legal person to enter into or offer to enter into an agreement, for or with a view to acquiring, disposing of, subscribing for or underwriting securities or in any way that effects or causes to effect a securities transaction; to cause any sale or disposition of or other dealing or any solicitation in respect of securities for valuable consideration; to participate as a securities dealer in any transaction in a security occurring upon a securities exchange; to receive as a securities dealer an order to buy or sell a security which is executed; to manage a portfolio of securities for another Company on terms under which the first mentioned Company may hold property of the other.
1.2 The services shall involve transactions in ZeonFXl Instruments not admitted to trading in Regulated Markets or an MTF and are over the counter ("OTC") traded instruments such as CFDs or any other financial instruments or commodities.
2. RISK DISCLOSURE & ACKNOWLEDGMENT
2.1 It is important for the Client to understand the risks involved before deciding to enter into a trading relationship with the Company. If the Client chooses to enter into a trading relationship with the Company, he should remain aware of the risks involved and be able to have adequate financial resources to bear such risks.
2.2 The financial instruments offered by the Company are high-risk products that are traded on margin and carry a risk of losing all Client's initial deposit. These kind of products can fluctuate significantly and present a high risk of capital loss, therefore these products may not be appropriate or suitable for all clients and the Client should seek independent advice should he is not able to understand the risks involved.
2.3 The Client acknowledges, understands, agrees and accepts the risks including but not limited: The Company does not and cannot guarantee that funds deposited in the Client's Account for trading will not be lost as a result of the Client's transactions; The value of any investment in ZeonFXl Instruments may fluctuate downwards or upwards and it is even probable that the investment may become of no value; The Client runs a great risk of incurring losses and damages as a result of the purchase and/or sale of any ZeonFXl Instrument and accepts that he/she is willing to undertake this risk; The use of historical data does not constitute a binding or safe forecast; The transactions undertaken through the dealing services of the Company may be of speculative nature; Large losses may occur in a short period of time and may be equal to the total value of funds deposited with the Company; The Company will not provide the Client with investment advice relating to investments or possible transactions in investments or make investment recommendations of any kind.
3. ACCOUNT OPENING PROCEDURE
3.1 Before opening a new account, the Company provides to the Client via its Website or through an email or in person with the required information regarding the Company and a copy of this Agreement. After logging on the website of the Company, the Client will complete and/or receive the application package which consists of: account application form, relevant information/documents of the client, Client Services Agreement.
3.2 The Company is obligated by the Applicable Regulations to perform KYC and due diligence procedures in order to verify the identity of each person who registers online via the Company's Website. For this purpose, the Company will collect information about the Client such as name, surname, address, telephone number, email, nationality, date of birth and other details.
3.3 The Company is not required to accept a person as its Client until all documentation it requires has been received and properly and fully completed and all internal checks (including anti-money laundering customer identification and due diligence checks) have been duly satisfied.
4. FEES AND CHARGES
4.1 The Client shall be required to pay the charges as agreed from time to time, any fees or other charges imposed by third parties during the execution of the services. The Company's current charges including spreads, charges, interest and other fees are published on the Company's website and any alteration to charges will be notified to the Client via the Company's website or via the trading platform terminal or via an email sent to the client's registered address.
4.2 The Company is compensated for its services through the Buy/Sell (Ask/Bid) spread. The spread rates per instrument can be viewed by the Client at any time on the Company's website.
4.3 Subject to the ZeonFXl Instruments traded by the Client, the following charges may be incurred: Spread; Commission (applicable only to CFDs on futures and CFDs on shares); Currency conversion; Overnight Funding / Swap (Financing Fee); Trading inactivity fee (if the Client Account is inactive for three (3) months or more).
5. CLIENT MONEY AND TRANSFER OF FUNDS
5.1 The Company ensures to promptly place any Client money segregated from the Company's own accounts and opened with an approved bank and/or a payment provider. Any Client's money shall be paid into a segregated client bank account denoted as "Client" bank account.
5.2 The transfer of funds and transactions are done based on international anti-money laundering regulations and local anti-money laundering rules. Client's withdrawals should be made using the same method used by the Client to fund his Client Account and to the same remitter.
6. EXECUTION OF ORDERS
6.1 It is the Company's approach to take all sufficient steps to obtain the best possible result on behalf of its Clients when executing Client orders on ZeonFXl Instruments offered by the Company. The Client understands and acknowledges that the Company will enter into transactions with the Client either as principal (counterparty) or an agent. The Company will be the contractual counterparty to the Client.
6.2 Orders may be placed with the Company once the Client gets access to the Company's Trading Platform. The Company will be entitled to rely and act on any Order placed on the Trading Platform without any further enquiry to the Client and any such Orders will be binding upon the Client.
7. MARGIN/LEVERAGE LEVEL
7.1 The Margin/leverage levels applicable to the different products offered by the Company can be found on the Company's Website at www.zeonfx.com. If at any time the Equity falls below a certain percentage of the required Margin, specified on the Website, the Company has the right to close any or all of the Client's open positions without the Client's consent or any prior written notice to him.
8. PRIVACY AND DATA PROTECTION
8.1 The Company is committed to protecting the privacy of all personal information that it obtains from the Client. The Company collects Client's personal information in order to provide the Client with its products and services and to establish and manage the Client's account.
8.2 If the Client wishes to withdraw its consent to the use of information, rectify a personal information or request the provision or deletion of information held by the Company related to itself, he may submit its request at support@zeonfx.com.
9. COMPLAINTS PROCEDURE
9.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company's Complaint Handling policy which is available on the Company's website.
9.2 The Client may register a complaint by completing the Complaint Form using: Email: support@zeonfx.com; Postal Address: Ground Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia P.O Box 838, Castries, Saint Lucia.
10. ACCOUNT CLOSING PROCEDURE
10.1 Either party can terminate this Agreement by giving seven (7) business days' written notice to the other party. Following the notice, the Client should close all open positions.
10.2 The Company is entitled to close all open positions and terminate this Agreement immediately without giving prior written notice in cases including: The Client fails to comply with any obligation to make any payment when due; There are reasonable grounds to believe that the Client is in breach of this Agreement; The Client activity might be a violation of any Applicable Regulations; The Client dies, becomes or is adjudged to be of unsound mind, or becomes bankrupt or insolvent.
11. GOVERNING LAW AND JURISDICTION
11.1 This Agreement is governed by the Laws of ZeonFXl Services Commission of the Saint Lucia.
11.2 The Competent Courts for all disputes and controversies arising out of or in connection with the Agreement shall be the Courts of ZeonFXl Services Commission of the Saint Lucia.
If you have any questions regarding this Client Services Agreement, please contact us at support@zeonfx.com.